Welcome to Eldene Surgery
In July 2017, registered patients received a letter from the Practice regarding concerns that they had about the quality of care that may have been provided to some patients by an associate practitioner working at Eldene Surgery. The practice informed them they were carrying out an investigation into the childhood immunisations that were delivered at the Practice by this individual.
The investigation continues to be led by clinical experts and the first stage is now complete and no evidence has been found to suggest that this associate practitioner’s clinical practice was unsafe or that the effectiveness of any vaccines that they gave to patients at the Practice have been affected. However, inconsistencies in the record keeping of this associate practitioner in relation to immunisations were found. This means the Practice cannot confidently verify which vaccines an individual may have received by looking at the Practice records alone.
Parents of children between 6 months and 2 years of age have been written to inviting their child to attend an assessment appointment in relation to their immunisations as a precautionary measure. This is to ensure that any child who may have missed an immunisation can take up the opportunity to complete the full course if this is required and be fully protected against these infectious diseases.
A confidential help line is available on 0300 111 0023 from 08:00 – 20:00 Monday to Sunday for parents/carer to call if they have any questions and to book appointments.
The Practice further reassures its patients that the clinical capability of current staff at the Practice is not in question.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Disabled access is via the main entrance. There are adequate parking facilities. The waiting room, consulting rooms and treatment area are all on the ground floor with access for wheelchairs. Please do not hesitate to ask the reception staff in case of difficulty.
Friends and Family
Friends and family test now available here .
You can return the completed questionnaire to the surgery or alternatively email it to SWICCG.firstname.lastname@example.org
Questionnaires are also available at the reception desk, with a box to put your replies in.
Our Charter for Patients
Eldene Surgery has a firm commitment to deliver a quality service to patients – the best way to achieve this is by working together.
· Treat you as an individual, offering appropriate courtesy and respect.
· See all urgent cases on the day of request.
· Ensure a system is in place at all times to contact an appropriate health care professional in an emergency
· Provide appropriate care and treatment from people who are suitably qualified.
· Offer full information about the services we offer, and in particular about anything which directly affects your health and care.
· Arrange a home visit if you are too ill to attend the surgery.
We ask you to
· Treat the Doctors and Staff with courtesy and respect. Please note that verbal abuse or violence is not tolerated under any circumstances and will result in immediate removal from the list.
· Let us know in good time if you cannot keep an appointment – someone else needs it*
· Be patient – most delays are due to emergencies.
· Allow two working days for repeat prescriptions to be ready.
· Contact the Surgery before 11 am to discuss requirements for a home visit.
· Make use of guidance and leaflets your Doctor may have available to help you deal with minor illnesses yourself.
· Ask if you are unclear about your treatment.
· Adopt a healthy lifestyle in order to safeguard your own health – with our help if necessary.
Please note that Eldene Surgery operates a strict 3 Strikes and Out policy regarding non-attendance at booked appointments.
(Site updated 12/10/2017)