Changes to service
Eldene Surgery, in collaboration with other Swindon practices, is improving the way patients access our services.
Our aim is to make it easier for patients to access all our services. To do this we have in invested heavily in the creation of a clinical hub in the Moreden area.
Patients accessing the service by phone from 10 SEPTEMBER 2018 will see no change, as the calls will route directly into the hub. The staff at the hub will provide an enhanced level of service to ensure you receive the most appropriate outcome. To further support this, our staff have all undertaken specialist training to help patients access the services they need.
There will be some change to the services provided to walk in patients, especially those requiring an on the day appointment. Going forward we will be asking patients who require an urgent appointment to contact the practice by phone. Our patient care advisors will then support you to ensure you receive the most appropriate care.
The clinical hub will also provide much needed support to our GP’s. What this will mean is the number of appointments available will increase as our GPs have more time to spend with patients.
We appreciate your patience and if you have any queries please do get in touch.
OUT OF HOURS HELP AND ADVICE
If you require medical help or advice when the surgery
is closed, please click on the link below, where
you can view the Swindon Healthwatch page and download and print all the
local alternative options, locations and opening times:
NHS Prescription Ordering Direct (POD) - now available to patients at Eldene Surgery
We are pleased to announce that patients can order their repeat prescriptions using the Prescription Ordering Direct service. Patients will simply need to call the POD on a local number - there will be no need to visit the surgery to drop off your prescription!
For more information, please read the attached leaflet: How to use the POD
To order from the POD, please call 01793 683 755
Serving the community
Welcome to Eldene Surgery!
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with patients' needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home, such as ordering a repeat prescriptions or booking and cancelling an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Disabled access is via the main entrance. There are adequate parking facilities. The waiting room, consulting rooms and treatment area are all on the ground floor with access for wheelchairs. Please do not hesitate to ask the reception staff in case of difficulty.
Friends and Family
Friends and family test now available here. You can return the completed questionnaire to the surgery or alternatively email it to SWICCG.email@example.com.
Questionnaires are also available at the reception desk, with a box to put your replies in.
Our Charter for Patients
Eldene Surgery has a firm commitment to deliver a quality service to patients – the best way to achieve this is by working together. We will:
- Treat you as an individual, offering appropriate courtesy and respect.
- See all urgent cases on the day of request.
- Ensure a system is in place at all times to contact an appropriate health care professional in an emergency
- Provide appropriate care and treatment from people who are suitably qualified.
- Offer full information about the services we offer, and in particular about anything which directly affects your health and care.
- Arrange a home visit if you are too ill to attend the surgery.
- We ask you to
- Treat the Doctors and Staff with courtesy and respect. Please note that verbal abuse or violence is not tolerated under any circumstances and will result in immediate removal from the list.
- Let us know in good time if you cannot keep an appointment – someone else needs it.
- Be patient – most delays are due to emergencies.
- Allow two working days for repeat prescriptions to be ready.
- Contact the Surgery before 11 am to discuss requirements for a home visit.
- Make use of guidance and leaflets your Doctor may have available to help you deal with minor illnesses yourself.
- Ask if you are unclear about your treatment.
- Adopt a healthy lifestyle in order to safeguard your own health – with our help if necessary.
Please note that Eldene Surgery operates a strict '3 Strikes and Out' policy regarding non-attendance at booked appointments.
(Site updated 11/12/2018)