Eldene Surgery Friends & Family Results Jan 17th – April 16th 2024

Dear Patients,

At Eldene Surgery we strive to provide best in class patient care and focus.

I have collated our recent Friends and Family satisfaction responses which Have shown an overwhelmingly positive response with 86% of responses being either Very Good or Good.

Between 17th January 2024 and 16th April 2024 we have received 72 patient responses rating their overall patient experience at Eldene Surgery. Possible responses are Very Good, Good, Neither Good Nor Poor, Poor, Very Poor or Don’t Know.

50 Patients rated their overall experience as Very Good with 12 describing their experience as Good.

7 Patients responded that their experience was neither good nor poor (10%).

3 Patients responded with very poor (4%).

We also would like to thank our patients kind and affirming comments on the forms which allow patients to add more detail. Please see below for a selection of patient comments:

‘Excellent surgery. Everyone is lovely, helpful and supportive, especially Ruth’.

‘Reception staff are always happy to help, and all the clinicians I have seen are friendly and caring’.

‘I can’t think of a better team’.

‘Always able to get an appointment and always felt your needs/medical issues are dealt with’.

‘Appointment available the same day’.

Kind Regards

Eldene Surgery