Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
Access to medical records
The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records
Armed Forces Veteran Friendly Accredited Practice
Please click here to see our Armed Forces Veteran Friendly Accredited Practice certificate Here at Eldene Surgery we are proud to be a Veteran Friendly healthcare provider Please let a ... [continue] Armed Forces Veteran Friendly Accredited Practice
Complaints and compliments
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact Katherine Weir the Operations Manager on 01793 ... [continue] Complaints and compliments
GP2GP
The practice operates the GP2GP process of transferring patient records electronically both out to new surgeries when our patients move, or in from other practices when patients move in to ... [continue] GP2GP
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. Our current practice boundaries are being re-defined to take into ... [continue] How to register
Infection Control
Infection Control Statement We aim to maintain a safe working environment for all our staff, patients and visitors to the surgery and to help prevent the spread of healthcare associated ... [continue] Infection Control
Named GP
All patients at Eldene Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can ... [continue] Named GP
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities
Practice boundary
Please use the map below to see if you live within our practice boundary.
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy
Summary Care Records
We (the NHS in England) are changing the way we store and manage your health records. Today, records are kept in all the places where you receive care. These places ... [continue] Summary Care Records
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour
Date published: 8th October, 2014
Date last updated: 15th November, 2014
