NHS Friends and Family Rating in 2022 for Eldene Surgery

Dear Patients,

At Eldene Surgery we are focused on providing the best patient care possible for our community.

I have collated our recent Friends and Family satisfaction responses which have been hugely positive. I would like to thank all our patients who took the time to complete a form for us.

Since January 2022 we have received 36 patient responses rating their overall patient experience at Eldene Surgery. Possible responses are Very Good, Good, Neither Good Nor Poor, Poor, Very Poor or Don’t Know.

28 Patients rated their overall experience as Very Good with the remaining 8 describing their experience as Good.

We also would like to thank you for your kind and affirming comments on the forms which allow patients to add more detail. Please see below for a selection of patient comments:

‘They  have gone above and beyond to offer a gold standard service’

‘Happy friendly staff’

‘Everybody so lovely’

‘Always very helpful’

Naturally we will continue working hard to ensure that Eldene Surgery remains worthy of such high praise.

Kind Regards

Eldene Surgery