NHS Friends & Family Results July 2023 -October 2023

Dear Patients,

At Eldene Surgery we strive for excellence in everything we do.

I have collated our recent Friends and Family satisfaction responses which Have shown an overwhelmingly positive response with 89% of responses being either Very Good or Good. With 82% of responses being Very Good. 93% of patients had no concerns.

Since July 2023 we have received 28 patient responses rating their overall patient experience at Eldene Surgery. Possible responses are Very Good, Good, Neither Good Nor Poor, Poor, Very Poor or Don’t Know.

23 Patients rated their overall experience as Very Good with 2 describing their experience as Good.1 patient described their experience as Neither Good Nor Poor and 2 described their experience as Very Poor.

We also would like to thank our patients kind and affirming comments on the forms which allow patients to add more detail. Please see below for a selection of patient comments:

‘Overall professional service is excellent’

‘Amy was brilliant, she was so kind, professional and caring’

‘The receptionists were so helpful and considerate despite me being at fault’

‘Got an appointment same day for my daughter’

‘If there were more ‘Lindy’s in the NHS it would be so much more of a positive experience’

‘Came with a patient that is needle phobic. Liz was absolutely incredible’

‘Josie was very helpful and polite, gold star!’

Kind Regards

Eldene Surgery