NHS Friends & Family Results Period January 2023 – April 2023

Dear Patients,

At Eldene Surgery our focus is always on exceptional ‘best in class’ patient care.

I have collated our recent Friends and Family satisfaction responses which have shown an overwhelmingly positive response with 100% of responses being either Very Good or Good.

Since January 2023 we have received 11 patient responses rating their overall patient experience at Eldene Surgery. Possible responses are Very Good, Good, Neither Good Nor Poor, Poor, Very Poor or Don’t Know.

8 Patients rated their overall experience as Very Good with 3 describing their experience as Good.

We also would like to thank our patients kind and affirming comments on the forms which allow patients to add more detail. Please see below for a selection of patient comments:

‘Blood test with Nurse Eagles painless considering I hate needles’

‘All healthcare professionals are polite, professional, helpful’

‘Reception staff and GP always friendly helpful and knowledgeable’

‘I’m always treated respectfully and not as a ‘pest’, friendly staff too’

‘Fast service, quick appointments’

Kind Regards

Eldene Surgery